Get to Know Farmers Union Insurance Stacy Mongar Agency, Sioux Falls

Recently, Stacy Mongar received a phone call from a Farmers Union health insurance client. The client was faced with a difficult decision and needed Mongar’s help.

The client’s finger was severely injured and the surgeon at the hospital who carried their insurance said the best outcome was amputation. When the client went for a second opinion, the other surgeon said they could save the finger. Unfortunately this surgeon worked for a different hospital.

After listening to the problem, Mongar contacted both hospitals and worked to negotiate a solution where her insurance client could receive the surgery which would save her finger AND have it covered by insurance.

Mongar says it is moments like this when she knows she is in the right career.

“I love being able to solve people’s problems,” said Mongar, who serves as the Medicare and financial products specialist for Farmers Union Insurance agents throughout South Dakota.

And she works to proactively provide clarity to Farmers Union Insurance health insurance and Medicare clients.

“Medicare can be so complicated and confusing. And now that everything is electronic, many seniors feel like they have been left behind,” Mongar explained.

She or someone on her team reaches out with a phone call to each Medicare client ahead of each re-enrollment period.

“We make sure they are happy with their current plan and offer to help them make any changes,” she said.

Mongar grew up in Parker and began working for Midland National Life not long after she graduated from high school. She says from the beginning, customer service has always been a priority.

“I believe 100 percent in customer service. Some only sell insurance. I believe in doing the work behind the scenes to service what is sold,” she said.

Mongar got to know Farmers Union Insurance while working as their annuity wholesaler. She joined the team in 2019 and started in her current role in 2020. In her role, Mongar partners with Farmers Union Insurance agents across the state to provide health insurance coverage to their clients.

“It can be hectic at times, but I thrive on being able to help people,” Mongar said.

When Mongar is not working, she and her husband, Michael, are actively involved with their children. Daughters, Courtney, 21, Jessica, 20, attend Grand Canyon University in Phoenix and son, Jacob, is currently playing baseball on the Philadelphia Phillies scout team.

“His goal is to play in the Major Leagues, so in my spare time I am usually traveling to watch baseball,” Mongar said.